Privacy Policy

Privacy Policy

Introduction

Welcome to https://pipe-burst-water-damage-pomona-ca.ecojohns.com (hereafter referred to as “Pipe Burst Water Damage Pomona CA,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://pipe-burst-water-damage-pomona-ca.ecojohns.com.
  2. Any mobile or desktop applications developed by us and made available to users.
  3. Online services and products offered through our platform.
  4. Interactions between our users, customers, and authorized representatives.

Please note that this policy does not extend to third-party websites, applications, or services accessible via links on our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Applications and Services: As an authorized user, your access and interaction with our applications and services are subject to this policy.
  2. Visiting Our Websites: When you navigate through our websites linked to this statement, your data will be handled as outlined here.
  3. Communication from Us: This includes newsletters, emails, telephone calls, and text messages/SMS sent for promotional or transactional purposes.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account creation and management, such as usernames, passwords, and account settings.
  2. Payment Information: Credit card numbers, billing addresses, and other financial details required for processing transactions.
  3. Financial Information: Records of purchases, spending patterns, and banking information (if linked to our services).
  4. Purchase Information: Items purchased, order history, and preferences related to products or services.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, browser types, and operating system details from your mobile devices when using our apps.
  6. Location Data: Geographic coordinates and location-based services data provided by your device when utilizing location-enabled features.
  7. Feedback: Comments, reviews, surveys, and other forms of user feedback you choose to share with us.
  8. Social Media Information: Publicly available data from social media platforms when users interact with our content or share it.
  9. Product Information: Details about products you browse, view, or purchase on our e-commerce platform.

We collect this information through various means: user input forms, online interactions, browser cookies, and automated tracking technologies. Additionally, third parties may provide us with personal data, adhering to their respective privacy policies.

Cookies

Cookies are small text files stored on your device by our website or applications for various purposes:

  1. Strictly Necessary Cookies: These ensure basic functions like login sessions and navigation through our platform.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display choices.
  3. Analytics Cookies: Track and analyze user behavior on our websites and apps to enhance performance and functionality.

Users have the option to manage and control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary or permitted by law:

  1. Legal Obligations: We may need to keep certain records for tax, legal, or regulatory compliance purposes.
  2. Business Needs: Your personal data is stored to provide services, improve our offerings, and personalize your experience.
  3. Data Minimization: We delete or anonymize data when it is no longer required for the initial purpose collected.

Security Measures

We have implemented robust security measures to protect your personal data:

  1. Encryption: Data in transit and at rest is encrypted using industry-standard protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. If we learn that we have received such data in error, we will take steps to delete or anonymize it as soon as possible.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances, such as when the retention period has expired.
  4. Restriction: Limit our processing of your data in certain situations, like when you contest its accuracy.
  5. Portability: Receive your personal data in a structured, commonly used format and have it transferred to another controller.
  6. Objection: Object to the processing of your data for specific purposes, such as direct marketing or profiling.
  7. Non-Discrimination: Be free from discriminatory decisions based solely on automated processing of personal data.
  8. Appeals/Complaints: File appeals or complaints with our privacy team or relevant supervisory authorities.

To exercise any of these rights, please contact our dedicated privacy team via the channels provided in this policy.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with revised versions clearly indicating the date of modification. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, comments, or requests regarding privacy, data protection, or this policy:

We value your trust in our company and are committed to protecting your privacy throughout your interaction with Pipe Burst Water Damage Pomona CA.